How to Return (Rental MiFi)

Returning the rental package back to us is easy and convenient!

    1. Put the device and all accessories in the Return Prepaid Envelop we provided.
    2. Close and seal the envelop tightly.
    3. Go to a Post Office nearby you. (Please refer to some popular Post Office Locations below) For airport drop-offs, this usually takes about 5-10 minutes as the post offices are located right next to the departure ticket counters in all airports.
    4. Drop off the package with an agent at the counter.
    5. Keep the EMS Drop-off Receipt with a Tracking Number for your record.
    6. The deposit will be refunded back to your account once we receive the package (usually 1-2 days after the drop-off)


Popular Drop-off Locations:

    • Post Office at the Suvarnabhumi (BKK) Airport - located on the 4th Floor near the departure ticket counter W before your departure (see map). Open Everyday / 24 Hours
    • Post Office at Don Muang (DMK) Airport - located next to departure ticket counters  (see map). Open Everyday, Mon-Fri: 08:00 - 19:00, Sat-Sun-Holidays 08:00 - 15:00.
    • Post Office at Siam Center / Paragon - located on the first floor of the Siam Center's Parking building (the building behind the Siam Center Shopping Complex). Open Everyday, 09:00 - 18:00. (closed during Thailand holidays)
    • Post Office at Phayathai BTS/Airport Link Station - located just outside the Phayathai BTS/Airport Link station (street level). Open Mon-Fri 08:00 - 17:00 and Sat 09:00 - 12:00. (closed during Thailand holidays)
    • Post Office at Chiang Mai Airport -  located on the main terminal. Open Everyday 08:00 - 20:00. (closed during Thailand holidays)
    • Post Office at Phuket Airport (currently closed due to airport construction)  - If you plan to return from Phuket, please drop off the package at other post office locations or mailboxes in Phuket or ask the hotel staff to do that for you.


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Still have questions? Please refer to our FAQs or contact us.