How to Return (Pocket WiFi)

Returning the rental package back to us is easy and convenient!

    1. Put the device and all accessories in the provided Return Prepaid Postage Envelope.
    2. Close and seal the envelope tightly.
    3. Go to a Post Office nearby you. (Please refer to some popular Post Office Locations below) For airport post office drop-offs, it usually takes about 5 to 10 minutes and the post offices are located quite close to departure ticket counters in most airports.
    4. Drop off the package with an agent at the counter.
    5. Keep the EMS Drop-off Receipt with a Tracking Number for your record.
    6. The deposit will be refunded back to your account once we receive the package (usually 2-4 days after the drop-off)


Popular Drop-off Locations:

    • Post Office at the Suvarnabhumi (BKK) Airport - located on the 4th Floor near the departure ticket counter W before your departure (see map). Open Everyday / 24 Hours
    • Post Office at Don Muang (DMK) Airport - located next to departure ticket counters  (see map). Open Everyday, Mon-Fri: 08:00 - 19:00, Sat-Sun-Holidays 08:00 - 15:00. For closed hours, can drop off the return package into the Postal Mailbox located right in front of the post office.
    • Post Office at Siam Center / Paragon - located on the first floor of the Siam Center's Parking building (the building behind the Siam Center Shopping Complex). Open Everyday, 09:00 - 18:00. (closed during Thailand holidays)
    • Post Office at Phayathai BTS/Airport Link Station - located just outside the Phayathai BTS/Airport Link station (street level). Open Mon-Fri 08:00 - 17:00 and Sat 09:00 - 12:00. (closed during Thailand holidays)
    • Post Office at Chiang Mai Airport -  located on the main terminal. Open Everyday 08:00 - 20:00. (closed during Thailand holidays)
    • Post Office at Phuket Airport - located on the 1st floor of the new international terminal. Open Everyday 09:00 - 20:00 including weekends & holidays.


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Still have questions? Please refer to our FAQs.